1. Acky-TF: Acky-TF, established in Bergen Op Zoom. Chamber of Commerce no. 77945794
2. Customer: the person with whom Acky-TF has entered into an agreement.
3. Parties: Acky-TF and customer together.
4. Consumer: a customer who is an individual acting for private purposes.


1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on
behalf of Acky-TF
2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing
3. The parties expressly exclude the applicability of supplementary and’or deviating general terms and conditions of the customer or of third


1. All prices used by Acky-TF are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and
travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
2. Acky-TF is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
3. Increases in the cost prices of products or parts thereof, which Acky-TF could not foresee at the time of making an offer or the
conclusion of the agreement, may give rise to price increases.
4. The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the
result of statutory regulation.


1. Pre-orders are orders for items that have not yet become available. Release dates are set by the manufacturers and are subject to change. As a result we are not liable for any changes to a pre-release date advertised by us. The payment of the pre-orders will be taken when you place the order.
2. Deposit pre-order. By paying a small amount of deposit, you can secure the product for certain period*. The payment of a deposit is taken as a part of the full price. A balance payment notification will be sent to your account email address when the product is due in stock.
3. Any unpaid preorders will be cancelled when the products are in stock.
* The deposit pre-order service contract cannot secure the early bird price; it will be cancelled if the balance is not paid off after the product is in stock for 14 calendar days. The deposit is not refundable or transferable when the product is released.

Samples / models

If the customer has received a sample or model of a product, he can not derive any rights from this other than that it is an indication of the
nature of the product, unless the parties have explicitly agreed that the products be supplied conform to the sample or model.

Payments and payment term

1. Acky-TF may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.
2. The customer must have paid the full amount within 7 days after delivery of the product.
3. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the
last day of the payment term, he is legally in default, without Acky-TF having to send the customer a reminder or to put him in default.
4. Acky-TF reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount
of the services or products
5. For paypal payments additional fees may be applicable

Consequences of late payment

1. If the customer does not pay within the agreed term, Acky-TF is entitled to charge an interest of 1% per month from the day the
customer is in default, whereby a part of a month is counted for a whole month.
2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Acky-TF
3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
4. If the customer does not pay on time, Acky-TF may suspend its obligations until the customer has met his payment obligation.
5. In the event of liquidation, bankruptey, attachment or suspension of payment on behalf of the customer, the claims of Acky-TF on the
customer are immediately due and payable
6. If the customer refuses to cooperate with the performance of the agreement by Acky-TF, he is still obliged to pay the agreed price to

Right of recovery of goods

1. As soon as the customer is in default, Acky-TF is entitled to invoke the right of recovery with regard to the unpaid products delivered to
the customer.
2. Acky-TF invokes the right of recovery by means of a written or electronic announcement.
3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concemed
to Acky-TF, unless the parties agree to make other arrangements about this.
4. The costs for the collection or return of the products are at the expense of the customer.
Right of cancellation
1. A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that
• the product has not been used
• it is not a product that can spoil quickly, like food or flowers
• the product is not specially tailored for the consumer or adapted to its special needs

Right of cancellation

1. A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that
• the product has not been used
• it is not a product that can spoil quickly, like food or flowers
• the product is not specially tailored for the consumer or adapted to its special eds
. it is not a product that may not be returned for hygienic reasons (underwear, swimwear, etc.)
• the seal is still intact, when the product is a data carrier with digital content (DVDS, CDs, etc.)
• the product is not a (holiday)trip, a transportation ticket, a catering order or a form of leisure activity,
• the product is not a separate magazine or a loose newspaper
• the purchase does not concerm an (assignment to) urgent repair
• the consumer has not renounced his right of cancellation
2. The reflection period of 14 days as referred to in paragraph 1 commences:
• on the day after the consumer has received the last product or part of 1 order
• as soon as the consumer has received the first the product of a subscription
• as soon as the consumer has purchased a service for the first time
• as soon as the consumer has confirmed the purchase of digital content via the intemet
3. The consumer can notify his right of cancellation via info@acky-tfnl, if desired by using the withdrawal form that can be downloaded
via the website of Acky-TF, www.acky-tfnl
4. The consumer is obliged to returm the product to Acky-TF within 14 days after the notification of his right of cancellation, after which
period his right of cancellation will lapse.
5. The costs for return are due Acky-TF if the complete order is returned.
6. If the purchase costs and any other costs (such as shipping and return costs) are eligible for reimbursement according to the law,
Acky-TF will refund these costs to the consumer within 14 days of receipt of the timely appeal to the right of withdrawal, provided that
the consumer has retumed the product to Acky-TF in time.
Suspension of obligations by the customer
The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

Right of retention

1. Acky-TF can appeal to his right of retention of title and in that case retain the products sold by Acky-TF to the customer until the
customer has paid all outstanding invoices with regard to Acky-TF. unless the customer has provided sufficient security for these
2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Acky-TF
3. Acky-TF is never liable for any damage that the customer may suffer as a result of using his right of retention of title.
The customer waives his right to settle any debt to Acky-TF with any claim on Acky-TF

Retention of title

1. Acky-TF remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard
to Acky-TF under whatever agreement with Acky-TF including of claims regardıng the shortcomings in the performance.
2. Until then, Acky-TF can invoke its retention of title and take back the goods
3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
4. If Acky-TF invokes its retention of title, the agreement will be dissolved and Acky-TF has the right to claim compensation, lost profits
and interest


1. Delivery takes place while stocks last.
2. Delivery takes place at Acky-TF unless the parties have agreed upon otherwise.
3. Delivery of products ordered online takes place at the address indicated by the customer.
4. If the agreed price is not paid on time, Acky-TF has the right to suspend its obligations until the agreed price is fully paid.
5. In the event of late payment, the customer is automatically in default, and hereby he can not object to late delivery by Acky TF

Delivery period

1. Any delivery period specified by Acky-TF is indicative and does not give the customer the right to dissolution or compensation if this
period is not met with, unless the parties have expressly agreed otherwise in writing.
2. The delivery starts once the customer has fully completed the (electronic) ordering process and received an (electronic) confirmation of his
orders from Acky-TF
3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless
Acky-TF cannot deliver within 28 days or if the parties have agreed upon otherwise.

Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place in time.

Transport costs

Transport costs are on behalf of the customer, unless the parties have agreed upon otherwise.

Packaging and shipping

1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person
before receiving the product. In the absence of which Acky-TF may not be held liable for any damage.
2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the
transport to Acky-TF , failing which Acky-TF cannot be held liable for any damage.


1. If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the customer.
2. Any extra costs as a result of premature or late purchase of products are entirely at the customer’s expense.


1. The warranty relating to products only applies to defects caused by faulty manufacture, construction or material
2. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product
negligence or improper use by the customer, or when the cause of the defect can not clearly be established
3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when
these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product
for the benefit of the customer.


1. Exchange is only possible if the following conditions are met:

•exchange takes place within 14 days after purchase upon presentation of the original invoice
•the product is retumed in the original packaging or with the original (price) tags still attached to it
• the product has not been used

2. Discounted items, non-shelf articles such as food, custom made items or specially adapted articles for the customer and Items on sale
cannot be exchanged.

Cancellation of the contract for an indefinite period of time

1. The customer can terminate an agreement that has been concluded for an indefinite period at any time with due observance of a notice
period of
2. A consumer has the right to terminate an agreement for an indefinite period with due observance of a notice period of 1 month


The customer indemnifies Acky-TF against all third-party claims that are related to the products and/or services supplied by Acky-TF


1. The customer must examine a product or service provided by Acky-TF as soon as possible for possible shortcomings.
2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must
inform Acky-TF of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
3. Consumers must inform Acky-TF of this within two months after detection of the shortcomings.
4. The customer gives a detailed description as possible of the shortcomings, so that Acky-TF is able to respond adequately.
5. The customer must demonstrate that the complaint relates to an agreement betwveen the parties.
6. If a complaint relates to ongoing work, this can in any case not lead to Acky-TF being forced to perform other work than has been

Giving notice

1. The customer must provide any notice of default to Acky-TF in writing.
2. It is the responsibility of the customer that a notice of default actually reaches Acky-TF (in time).

Joint and several Client liabilities

If Acky-TF enters into an agreement with several customers each of them shall be jointly and severally liable for the full amounts due to
Acky-TF under that agreement.

Liability of Acky TF

1. Acky-TF is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
2. If Acky-TF is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement
3. Acky-TF is never liable for indiırect damages, such as consequential loss, lost profit lost savings or damage to third parties.
4. If Acky-TF is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full)
payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability
5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and can not
lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation

Expiry period

Every right of the customer to compensation from Acky-TF shall, in any case, expire within 12 months after the event from which the
liability arises directly or indirectly. This does not exclude the provisions in article 6:89 of the Dutch Civil Code.


1. The customer has the right to dissolve the agreement if Acky-TF imputably fails in the fulfillment of his obligations, unless this
shortcoming does not justify temination due to its special nature or because it is of minor significance
2. If the fulfillment of the obligations by Acky-TF is not permanent or temporarily impossible, dissolution can only take place after
Acky-TF is in default.
3. Acky-TF has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under
the agreement, or if circumstances give Acky-TF good grounds to fear that the customer will not be able to fulfill his obligations

Force majeure

1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Acky-TF in the fulfillment of any obligation to the
customer cannot be attributed to Acky-TF in any situation independent of the will of Acky-TF , when the fulfillment of its obligations
towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from
2. The force majeure situation referred to in paragraph 1 is also applicable – but not limited to state of emergency (such as civil war,
insurrection, riots, natural disasters, etc.): defaults and force majeure of suppliers, deliverymen or other third parties; unexpected
disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport
problems, bad weather conditions and work stoppages.
3. If a situation of force majeure arises as a result of which Acky-TF cannot fulfill one or more obligations towards the customer, these
obligations will be suspended until Acky-TF can comply with it.
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in
whole or in part
5. Acky-TF does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of
the force majeure situation.

Modification of the agreement

If after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the
parties shall timely and in mutual consultation adjust the agreement accordingly.

Changes in the general terms and conditions

1. Acky-TF is entitled to amend or supplement these general terms and conditions.
2. Changes of minor importance can be made at any time.
3. Major changes in content will be discussed by Acky-TF with the customer in advance as mueh as possible.
4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.
Transfer of rights
1. The customer can not transfer its rights deferring from an agreement with Acky-TF to third parties without the prior written consent of
2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

Consequences of nullity or annullability

1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these
terms and conditions.
2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Acky-TF had in mind when
drafting the conditions on that issue.

Applicable law and competent court

1. Dutch law is exclusively applicable to all agreements between the parties.
2. The Dutch court in the district where Acky-TF is established is exclusively competent in case of any disputes between parties, unless the
law prescribes otherwise.

Drawn up on 01 may 2020.